The installation of water filtration systems for glass processing machinery is a process that begins long before the actual installation, specifically when the client first expresses interest and wants to understand how these systems can integrate into their company and benefit them. With over 15 years of experience, Filtraglass understands that the correct installation of the system is just as important as the preliminary and follow-up work. Therefore, the following steps outline the process that the company from Vilamalla (Girona) follows with each client:
1. Needs Assessment and Consultation: Filtraglass understands the workings of the glass industry, which is why it has created these water filtration systems. However, it is also aware that each company has its own specific needs, and the key to understanding them is listening to the client. Thus, a meeting is organized where the client details the functioning of their machinery and their needs. This initial contact is vital for two reasons: Firstly, Filtraglass gathers all the necessary information to determine which system will be the best fit and the appropriate degree of customization. Secondly, it is the ideal time to guide the client and address any doubts they may have. Therefore, this first phase is crucial for the successful development of the project.
2. System Manufacturing: With all the information collected, Filtraglass begins manufacturing the system. At this point, customization is key, as the requirements and characteristics of the machinery are taken into account to create a tailored water filtration system. This prevents incompatibilities or misalignments during installation. In other words, for each machine, a Filtraglass system is created.
3. Installation and Commissioning: After a period of 90 to 120 days, the time comes for the system to be installed at the client's company. Filtraglass takes care of all the details and ensures the system functions correctly with the machinery it was designed for. All the preliminary work materializes at this point, when the system is placed on the machine and starts operating.
4. After-Sales Service: One might say that the process ends with the installation, but Filtraglass's commitment to each client goes further. No one knows their water filtration systems better, which is why they offer their technical service to clients. They are responsible for making any adjustments or resolving any issues. This way, the client benefits from the guarantee and support of Filtraglass.
In summary, Filtraglass is characterized by the degree of customization of its water filtration systems for the glass industry and the advice and support it provides before, during, and after installation.